Can I choose my doctors/providers?
Banner Medicare Advantage includes a network of more than 3,000 providers across medical specialties and sub-specialties. You will have the opportunity to choose each of your providers among this network, as well as change providers at any time. To see if your providers are in the Banner Medicare Advantage network, visit our Find a Provider page.
Does the Banner Medicare Advantage network of providers include physicians that speak languages in addition to English, like Spanish?
Yes. At Banner Medicare Advantage, we appreciate and honor the diversity of our members. That’s why we have providers within our network that speak additional languages, including Spanish. In addition, we offer language interpretive services for members at no cost, as well as plan materials in additional languages. To learn more about our language services and how we support your culture and lifestyle, please read about our commitment to cultural competency.
Can I go to a provider who is not in the Banner Medicare Advantage network?
Banner Medicare Advantage members generally must use our network of providers. If you use out-of-network providers without getting authorization first, you will have to pay the cost for these services, just like Traditional Medicare. There are a few exceptions to this rule. These exceptions include emergencies, urgently needed services when the network is not available (such as, when you are out of the area), out-of-area dialysis services, and cases in which Banner Medicare Advantage authorizes you to use out-of-network providers.
Out-of-network/non-contracted providers are under no obligation to treat Plan members, except in emergency situations. Please call our Customer Care Center or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
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