The purpose of the provider and member surveys are to solicit feedback, asses member needs, improve the member experience, and improve delivery of services. Survey results and member comments are analyzed and presented to the senior leadership team and other health plan committees to address any areas of improvement.
We survey 100% of the Banner - University Family Care/ALTCS (B - UFC/ALTCS) population to address critical areas that help us determine member satisfaction.
The purpose of the provider and member surveys from AHCCCS are to solicit feedback to improve performance.
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