The purpose of the provider and member surveys are to solicit feedback to assess member needs, improve the member experience and improve deliver of services. Survey results and member comments are analyzed and presented to the senior leadership team and other health plan committees to address any area of improvement.
We survey a sample of the Banner - University Family Care/ACC (B - UFC/ACC) population as well as a sample of those who receive Behavioral Health services. Both surveys address critical areas that help us determine member satisfaction.
Member Satisfaction Survey Results
Maternity Care Services Member Satisfaction Survey Result
Behavioral Health Services Member Satisfaction Survey Results
Member Portal