Quality Improvement Program

At Banner Health Plans, we are committed to ensuring providers deliver the highest quality care. By collaborating closely with providers, we work to create a seamless healthcare experience. Our mission is to support providers in delivering exceptional, patient-centered care while continuously improving service quality.

Strategy

Our strategy for improving our members’ experience of care, including quality and satisfaction.

Scope

The scope of our program is comprehensive and covers both clinical and non-clinical aspects of healthcare.

Goals and Objectives

Our goals include quality improvement activities implemented across all care settings.

Accreditation

The NCQA has awarded us a three-year Medicaid Health Maintenance Organization accreditation.

Performance Measures & HEDIS

We ensure that performance measure standards are met and achieving the “Triple Aim”.

Surveys

We administer surveys and use results to assess members’ needs and improve the delivery of services.

Feedback

Constructive feedback fosters communications, strengthens provider-patient relationships, and ensures that care remains patient-centered and effective.

Interventions

Quality Improvement Programs implemented in recent years.